Privacy Policy

At Bag With Envy, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your information when you visit our website, make a purchase or contact us.

1. Information We Collect

When you visit our website, place an order or contact us, we may collect personal information including:

  • Your name and contact details, including email address and phone number.

  • Billing and delivery addresses.

  • Order details and purchase history.

  • Payment-related information processed through our payment providers.

  • Information you provide when contacting us or subscribing to marketing communications.

  • Website usage information, such as your IP address, browser type and interactions with our website, where collected through cookies or analytics tools.

We only collect information that is reasonably necessary for our business activities or otherwise permitted by law.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders.

  • Arrange payment, shipping and delivery.

  • Communicate with you about your order or customer enquiries.

  • Provide customer support and manage returns or refunds.

  • Send marketing emails where you have subscribed or where otherwise permitted by law.

  • Improve our website, products and customer experience.

  • Meet our legal, accounting and record-keeping obligations.

You can unsubscribe from marketing emails at any time using the unsubscribe link provided.

3. Payment Information

Payments made through our website may be processed by third-party payment providers. Your payment information is handled in accordance with the relevant provider’s privacy and security practices.

We do not intentionally store full payment card details on our own systems unless expressly stated otherwise.

4. Sharing Your Information

We may share relevant personal information with trusted third parties where necessary to operate our business, including:

  • Website hosting and e-commerce service providers.

  • Payment processors.

  • Shipping and delivery providers.

  • Email marketing and customer communication platforms.

  • Website analytics and technical service providers.

  • Professional advisers or government authorities where required or authorised by law.

We do not sell your personal information to third parties.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity and improve your browsing experience.

Depending on the services enabled on our website, these technologies may also be used to measure marketing performance or personalise advertising.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

6. Storage and Security

We take reasonable steps to protect personal information against misuse, interference, loss, and unauthorised access, modification or disclosure.

Personal information may be stored by our website platform and other service providers on our behalf.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal, accounting and record-keeping requirements.

7. Overseas Disclosure

Some of our website, payment, email marketing or other service providers may store or process information outside Australia.

Where this occurs, personal information may be disclosed to overseas recipients, depending on the services we use and their locations. We take reasonable steps to understand how our service providers handle personal information and to meet any applicable privacy obligations.

8. Accessing and Correcting Your Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We will respond to requests in accordance with applicable privacy laws. In some circumstances, we may be unable to provide access where a lawful exception applies.

9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal obligations. The latest version will be published on our website with the updated date.

11. Contact Us

If you have any questions about this Privacy Policy, would like to request access to or correction of your personal information, or wish to raise a privacy concern, please contact:

Bag With Envy
Website: https://bagwithenvy.com.au

Please use the contact details provided on our website to get in touch.

We will consider privacy complaints and respond within a reasonable period. If you are not satisfied with our response, you may be able to refer your complaint to the relevant privacy regulator, including the Office of the Australian Information Commissioner where applicable.